Orders are processed within 1–3 business days (excluding weekends and holidays).

After processing, orders are shipped and typically delivered within 2–4 business days, depending on the carrier and destination.

Total estimated delivery time:
5–7 business days from the date your order is placed.

Once your order ships, you will receive a tracking number via email.

Please note:

• Delivery times are estimates, not guarantees
• Carrier delays, weather, or incorrect addresses may affect delivery timelines
• Business days do not include weekends or holidays

We want you to feel confident in your Certavibe pieces.

Returns are accepted within 14 days of delivery on unworn, unwashed items in original condition with tags attached.

Due to hygiene reasons, certain items may be final sale and are not eligible for return.

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Once your return is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.

At this time, we do not offer direct exchanges.
If you need a different size or color, we recommend placing a new order.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can make it right.