Refund policy

Our promise

We want you to feel confident in every Certavibe piece. If something isn't right, we're here to make it simple.

Return window

Returns are accepted within 14 days of delivery on unworn, unwashed items in their original condition with tags attached.

For hygiene reasons, some items are final sale and cannot be returned. Where that applies, it is noted on the product page.

How to start a return or exchange

The simplest way is through your account:

Sign in under My Account using the email from your order.
Open the order, then select the item and the reason for your request.
Submit the request. We review each one and email you the next steps, including where to send the item.

You can follow the status of your request in your account at any time. If you'd rather reach us directly, email contact@certavibeclothing.com with your order number and we'll take care of it.

Exchanges

Need a different size or colour? Start a return request as above and note the size or colour you'd like in the reason field. We'll arrange the exchange once we receive the original piece. If you'd prefer not to wait, you can also place a new order for the piece you want and return the original.

Return shipping

Customers are responsible for return shipping unless the item arrived damaged, defective or incorrect.

Refunds

Once your return is received and inspected, approved refunds are issued to the original payment method within 5–10 business days.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with a photo and we'll make it right.

Certavibe LLC · 2000 E Lamar Boulevard, Suite 600, Arlington, TX 76006, United States